Frequently Asked Questions

1. How do I place an order?

You can browse our products on our website, select your desired items, add them to your cart, and follow the checkout process to complete your order.

2. What is the shipping time?

• Standard Shipping: Typically takes 5-7 business days.
• Expedited Shipping: Generally takes 2-3 business days.
• Express Shipping: Usually arrives within 1-2 business days.

3. Can I track my order?

Yes! Once your order has shipped, you will receive a confirmation email with a tracking number to monitor the progress of your package.

4. What if I'm not satisfied with my purchase?

If you are not satisfied with your purchase, please refer to our return policy. You can contact customer service for returns or exchanges within 30 days of receiving your item.

5. Is international shipping available?

Yes, we offer international shipping. Please note that customs fees and import duties are the responsibility of the customer.

6. How can I ensure my jewelry stays in good condition?

We recommend regularly cleaning your jewelry, avoiding contact with chemicals, storing it in a dry place, and using a jewelry organizer to protect it.

7. What should I do if my order is lost in transit?

If you believe your order is lost, please contact us at info@prlgld.com within 7 days. We will assist you in resolving the issue.

8. How can I contact customer service?

For assistance or any inquiries, please reach out to us via email at info@prlgld.com. Our customer service team will respond as soon as possible.

Thank you for your support of Charming Jewelry! If you have any further questions, feel free to contact us.